Frequently asked questions
Find answers to common questions about our storage services, facility features, security measures, and more. Our FAQs provide helpful information to ensure a smooth and informed storage experience.
General FAQs
Our facility offers 24/7 access to storage units so you can access your belongings any time, day or night. Our office hours for in-person assistance are Monday to Friday, 9 AM to 5 PM.
You can easily book a storage unit online through our website or by contacting our friendly customer service team. We offer a simple and convenient booking process to reserve your desired unit.
We accept various payment methods, including credit/debit cards, direct bank transfers, and online payments. You can set up automatic payments for added convenience.
Yes, our minimum rental period is one month. We offer flexible rental terms, so you can extend your rental period as needed without long-term commitments.
Absolutely. If you need a different unit size, simply contact our customer service team, and they will assist you in finding a suitable unit that meets your new requirements.
Packing FAQs
Wrap fragile items individually in bubble wrap or packing paper, and place them in sturdy boxes with cushioning materials like foam peanuts or crumpled paper to prevent movement and breakage.
Pack heavy items in smaller boxes to make them easier to lift and handle. Distribute the weight evenly and use strong, reinforced boxes to prevent breakage.
Use uniform-sized boxes for easier stacking and fill empty spaces with smaller items or cushioning materials. Disassemble large furniture and store items vertically to optimise space.
Yes, labelling your boxes with their contents and the room they belong to will help you easily locate and unpack items when you need them. It also helps during the move-in process.
Use plastic bins for sensitive items and avoid using cardboard boxes directly on the floor. Place moisture-absorbing products like silica gel packs or charcoal inside your storage unit to reduce humidity.
Security FAQs
Our facility is equipped with state-of-the-art security systems, including 24/7 monitoring, individual unit alarms, and secure locks. We prioritise the safety of your belongings.
Yes, we have surveillance cameras strategically placed throughout the facility to monitor all activity around the clock. This enhances the overall security and provides peace of mind.
Access to the facility is controlled through secure PIN code entry, ensuring only authorised individuals can enter. Each storage unit is individually alarmed for added protection.
Yes, our facility provides 24/7 access to your storage unit, allowing you to retrieve or store items at your convenience while ensuring maximum security.
If you forget your access code, contact our customer service team during office hours. They will verify your identity and assist you in resetting your code securely.
Contact Us
Reach out to us, and one of our friendly customer service team members will be in contact with you.
